So would my broadband be back? I phoned BT and after getting passed about twice I got a chap telling me I'm ever so sorry but the new order was cancelled. "You are f*cking joking". I assured him it wasn't his fault but this was ridiculous. They left a marker on apparently and I have to wait til next Friday.
Apparently BT Wholesale treat them as if they were an external company. He eventually realised I was serious peed off and put me through to his supervisor. I told her I work in local government and EVEN WE have manual work arounds. I think being told you were worse than local government embarassed her. Let me add that if you ring us up you will get MUCH better service than you will from BT. She assures me she will TRY and expedite matters and took my mobile number. I expect nothing will happen.
But let me say that BT has NO idea of customer service. If you screw up twice SURELY you should sort it out and if that means paying the supplier you pay 'em.