I've said some things about BT's bad service in the past so its only fair to give some praise.
I decided on Monday to upgrade my broadband. for an extra 1p a month (and the first three months are actually cheaper!!) they would give me a 40gb download allowance and a free wireless hub. They said this would be complete by wednesday with the hub arriving the same day.
So I did it. Well the upgrade to the download limit was done on the Monday and the hub arrived... Wednesday. I haven't bothered to install the hub yet. But they did meet their target!!
I am on a 12 month contract but as I had no intention of moving anyway.