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Thursday, January 22, 2009

Wasting time talking to BT

I had the telly on (it was Dr Who - Midnight, a bit shouty for my liking) and the laptop was on and I was playing scrabble. Suddenly all the pages acted as if I had been disconnected.

I checked nothing had come unplugged and then rebooted PC. When I attempted to connect I got an error message, I tried this a couple of times and nothing. So I got hold of the helpline and off we go.

Some guy in India (Calcutta I believe) tried various things (I forget how long we were talking) and he gave up and passed me back to the UK who advised me to try another number.

This chap tested my line (Again) and did the same things the chap in India did. He then asked if I had the CD with the BT Broadband drivers. Well yes but I had no idea where it was. Apparently without trying to reinstall the drivers an engineer wouldn't come out and I'd have to get it sent to me and he gave me a number to call to get one.

Well I did have a look and, wow, found it virtually straight away. Giving that the room it is in looks like a rubbish tip that is impressive.

I phoned backand spoke to someone else and we reinstalled the drivers and went through it again. This chap said he thought it was a fault on the line and he'd report it. He said the engineers would contact me within two working days and if not to call another number.

It was now 10:30pm and so I watched the end of Mock the Week and turned the light out.

At 4:30 am I woke up I decided to try the computer, and guess what, we are back!

So that was a wasted evening.

2 comments:

oldcrow61 said...

Happy to hear that you got it all sorted out Pete.

digibirder said...

Computers, eh!?

I have the daunting task of speaking to an Indian call centre next week to try and get my mobile contract terminated. I had an 'interesting' conversation last week trying to explain why I wanted to cancel, being offered upgrades galore to try and keep me with them. Eventually the message got through that I had no intention of continuing my contract.